League of Legends Wiki

Troubleshooting

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Troubleshooting is the project page of Riot Games Inc. and League of Legends Wiki edited by players to help other players with bugs, crashes and errors.[1] The Project Page was started by Hohums, a Software Engineer of Riot Games. The following message was left by Hohums:

"Please help improve this document. I dumped this here in the hope that people will help reformat/categorize and add to this knowledge base. The only thing I ask is that this message is maintained somewhere. The original source is from my thread here and you should also check out Riot's support section which I hope this wiki page will begin to mirror and link too. Lastly this doc was written in first/second person so... changing it to 3rd person would be useful.
Feel free to take my original document to other Wikis' word documents or whatever. Riot takes no responsibility for what is posted here, but hopes it may be helpful."
-(Hohums)


Game Crashes

Most likely cause 1: Your video card drivers are out of date.
Solution: Try re-installing you video card drivers from your manufactures website.

[Request - Someone please put a step by step guide about how to do this for each of these video cards with pictures.]

Nvidia

  • Go here: nVidia Drivers
  • Fill out the information on your video card
    • If you don't know what your video card specs are:
      • Go to start menu click Run..., type in dxdiag hit Enter.
      • Hit Yes if you're presented with a choice dialog box.
      • When the window comes up, go to the Display Tab and look under Device field for the information.
  • Download the drivers, install, restart computer.
  • Alternatively, you can try to use their auto-update service. (located on the same page)

ATi / AMD

  • Go here: AMD GPU Drivers
  • Fill out the information on your video card
    • If you don't know what your video card specs are:
      • Go to start menu click Run..., type in dxdiag hit Enter.
      • Hit Yes if you're presented with a choice dialog box.
      • When the window comes up, go to the Display Tab and look under Device field for the information.
  • Download the drivers, install, restart computer.
  • If you having trouble with any of the steps at the bottom of the following page there's a step by step video: AMD Support Hub

Intel

  • There's an automated utility available here: Intel Driver Update Utility
  • If the automated utility doesn't work.
    • If you don't know what your video card specs are:
      • Go to start menu click Run..., type in dxdiag hit Enter.
      • Hit Yes if you're presented with a choice dialog box.
      • When the window comes up, go to the Display Tab and look under Device field for the information.
    • Go here: Drivers
  • Download the drivers, install, restart computer.

Most likely cause 2: An app called airfoil conflicting with FMOD somehow.
Solution: Uninstalling Airfoil can resolve the issue. Note: Air Foil sometimes performs fine and sometimes doesn't cause problems.

"Backstory on this: When looking through some of the logs I noted that AirfoilInct3.dll (from the Air foil product) was causing problems for some users. We tried reproducing this in the office by installing the product, but we were unsuccessful. One very helpful user left his email so I was able to contact him. He experimented with disabling and uninstalling the product. Uninstalling can be done without a restart and it is possible to re-install the product afterwards. We will keep looking for a more permanent fix for this." (hohums)

Moral: Please leave your summoner name and email address in the bugsplat so that Hohums can get in touch with you if necessary.

A Player jumps around or goes very fast (i.e. a timing issue)

Most likely cause: AMD CPU bug.
Solution: Latest motherboard/cpu drivers can fix this or "AMD Dual Core Optimizer" or setting the affinity of the game to use 1 cpu.
To set the affinity:

  • Open Task Manager (accessed by using ctrl+shift+escape or ctrl+alt+delete in Windows)
  • Right click on the League of Legends process (not the launcher) while the game is running
  • Click "set affinity" and select only one cpu. You'll need to do that every time.

Game doesn't start, every time (not once in a few games)

Most likely cause: The graphics card does not support shader 2.0.
Explanation: Geforce 5 is the lowest Nvidia card League of Legends supports which has shader 2.0. For ATi (AMD) graphics cards, League of Legends supports any in the series 9500+ or any Xxxx after and including the X300. However, performance wise these cards are at the low end (9500 / x800 is the recommended minimum).

Game runs slow, slow input for menus, scrolling etc...

Most likely cause 1: Integrated graphics card.
Explanation: These cards may support shader 2.0, but are normally cut down versions of their dedicated counterparts. They also share memory with the system. Riot can identify these cards by looking in either the r3dlog or dxdiag for the video card.

To identify your video card:

  • Go to start menu click Run..., type in dxdiag hit Enter.
  • Hit Yes if you're presented with a choice dialog box.
  • When the window comes up, go to the Display Tab and look under Device field for the information.
  • Use google or manufacturer website to identify whether the card is integrated or not.

If you can't identify if your card is integrated or dedicated by searching google, send in r3dlog and dxdiag files to the Riot Help & Support forum so the community can identify it for you.

Riot plans to do more work on optimizing integrated graphics cards and cpu, however, if you want the game to run better, newer video cards that will support LOL can be bought for about $50; although some laptops can't be upgraded.

Likely cause 2: You may have a virus scanner or software firewall such as Mcafee or Norton slowing down your machine.
Explanation: Some virus scanners mess with the network even when turned off and also slow down memory access. Riot has reports that indicate upgrading the virus scanner to the latest version available from the website solves this problem (Mcafee in particular). Other than that the only available solution is to turn antivirus off, removing it from the Task Manager when running the game.

Also, there may be other particular software in the background that can take up cpu time. It is suggested closing everything you can and also updating to the latest drivers and windows updates. See Game Booster for possible solutions.

Likely cause 3: Your power scheme may be set to energy-saving mode.
Explanation: This mode allows the windows to slow down the CPU when it is not necessary to use all the power of the processor. At times, however, this energy-saving mode, which shouldn't kick in during the gameplay, forces the CPU to slow down. This problem seems to be occurring more frequently with later OS with advanced power options.
Solution: change the power scheme before you join the queue

  • Win XP: Control Panel->Power Options->Change the Power Scheme to "Always On"->Press OK at the bottom.
  • Win 7/Vista: Control Panel->Look at the top of the Control Panel window and click the drop-down arrow next to the "Control Panel" button->Click 'Show All Items'->Power Options->Click "Performance" power scheme.

Join the queue.

Also, there may be other particular software in the background that can take up cpu time. It is suggested closing everything you can and also updating to the latest drivers and windows updates. See Game Booster for possible solutions.

Getting the most out of your PC

  • Run on lowest settings / no shadows and lowest resolution. [Requested step by step Images of how to do this]
    1. In game press esc.
    2. Go to the video options.
    3. Set all settings to low/lowest. (Fast terrain can be used for the fastest settings although it doesn't look that great.)
    • Description of framerate cap settings:
      • Stable - Will try to not overheat your video card which causes the video card to slow down.
      • Benchmark - Will run your video card as fast as it can. This may be fine for some people but may cause the framerate to spike randomly for other people.
      • 25 / 30 / 60 / 80 FPS - Force the framerate to run at a certain rate.
    • V-sync - Caps the framerate to the monitors refresh rate... sometimes can make the game feel a little laggy when on but does remove screen tearing.
    • Resolution - This is your most important weapon with framerate. The lower the resolution the better the game will run. (unfortunately Riot doesn't allow much choice here)
  • Shut down as many processes as possible that you do not need (game booster can do this).
  • Run a anti-virus/spyware (spybot is a good app).
  • Defrag your hard drive. Defragging it on bootup works best (http://samanathon.com/registry-hack-how-to-defragment-your-hard-drive-on-boot/). After defrag set your virtual memory to 3GBs (or at least 2GB). That way it will not automatically resize and fragment when it runs out.
  • Update to the latest drivers for everything on your system. Driver Detective can detect what drivers you have out of date, but its not free to download them. You can find them yourself. Also update to the latest Windows Updates.
  • Overclocking your CPU/memory and graphics card can help although overclocking it too much can cause instability due to overheating. You'd want to research your hardware to see what is possible and then experiment. Keep in mind, you can damage your hardware components when you try overclocking, therefore, do so at your own risk. (Wikia and Riot do not take any responsibility for any damage incurred to the hardware if the user attempts overclocking).
  • Check out how your video card ranks on this page: Video Card Ranks. If you're on the low end list, you're probably going to need to run on lowest settings / resolution to get decent performance.
  • They also provide two free benchmarking tools which may allow you to figure out what is slow on your system: BurnIn Test.
  • Lastly theres a program called Game Booster which shuts down everything, but the game and can make the game run at higher fps.

When I enter a game, everything is black except for my HUD and Health bars

Most likely cause 1: anti-aliasing is forced to on.
Solution: Turn off anti-aliasing in the video card settings. To turn off anti-aliasing on nVidia / GeForce Graphics card

  1. Right Click your desktop and goto nVida control panel.
  2. Click 3D settings with preview.
  3. Click User advanced setting.
  4. Follow by clicking the(blue) "take me there" link next to Advanced settings.
  5. In Global settings, under Antialiasing - Setting : change from application-controlled to NONE.

To turn off anti-aliasing on an ATi / Radeon Graphics card

  1. Open ATI Catalyst Control Center by right clicking your desktop background.
  2. You must be in advanced mode to access anti-aliasing settings. If the control center opens in basic mode, you can click the "Advanced..." button on the bottom to change modes.
  3. Once in advanced mode, find and expand 3D options under the Graphics Settings tab on the left side of the control panel.
  4. Select Anti-Aliasing to view the current settings.
  5. The right side of the control panel should display the current anti-aliasing settings. Activate "Use Application Settings" by clicking the appropriate box to add a check mark.

[Requested: versions for ATi and Intel graphics]

Most likely cause 2: Toon line-ing is causing problems.
Solution: Lowering to low character settings can fix this problem.

Most likely cause 3: The graphics card is not shader 2.0 or is very low memory like 64MBs (some lower than shader 2.0 cards don't crash).
Solution: see here.

Patcher/PVP.Net/Game crashes my machine

Most likely cause 1: Bad hardware or drivers.
Solution: Update to the latest drivers for everything on your system. Driver Detective can detect what drivers you have out of date, but its not free to download them. You can find them yourself. Also update to the latest Windows Updates.

Most likely cause 2: Bad memory.
Solution: Bad Memory Article You may need to get new memory or lower the clock speed of the memory.

Game Crashes / Lag issues with Killer/Bigfoot network cards

Most likely problem: These cards do not work well in LOL with "game mode" on.
Solution: Switch these to app mode and things should run fine.

Patcher problems

The patcher does not let me click the play button but it does not say offline (most likely you see swirly page loading symbols with no content).

yellowcircle.png


See this guide for possible fixes: Stuck on Yellow Circles.

Most likely cause: Active scripting is disabled.
Solution: Enable Active Scripting

  • Open up Internet Explorer.
  • Go to tools -> options -> Security -> Active scripting (near the bottom) -> Enable -> OK.
  • Restart the launcher. [Requested: Images]

Most likely cause 2: You may be using an older version of the patcher.
Solution: While most people have switched a few people may have missed the announcement. Please reinstall again using the installer.

Most likely cause 3: It says Offline.
Explanation: Riot is updating and testing a new patch, or had to shut things down due to some fatal issue. Other problems go here .

Also see the following guides:

Network problems / Connection

This online test can be very informative about different problems on a particular connection: http://netalyzr.icsi.berkeley.edu . Another test that you can run is the ping test found here http://www.pingtest.net/. For the US version of LOL pick LA.

Also make sure that your firewall is not blocking the game. Windows comes with a firewall however the launcher registers itself during patching to let it know that LOL is a good app. However some firewalls (most often these come with virus scanners) will not let LOL connect unless you explicitly add lol.launcher.exe and Game\League of Legends.exe to it.

Also it can be important to isolate the problem. If you're running though a router try plugging directly into the modem. Sometimes rebooting the modem and/or router can actually help speed up connections particularly if it hasn't been rebooted for a while. (Unplug the router/modem for about 10 seconds and plug it back in)

Server shows busy after entering log-in datas

This solution was posted by WookieCookie. If you are experiencing the problem where after you put your password in it says servers are currently busy. please try again later. and can't connect even when your friends are, I got an email from a riot employee, and basically the fix goes as follows:

  • Resync your clock with an internet time server, and make sure it successfully re-syncs or pick one that does if it doesn't, right-click on your clock, adjust date/time, move to the internet time tab - change settings - resync to your current clock, pick a new server if that one doesn't do it correctly.
  • Properly configuring IE (make sure its updated to IE 9!) here and downloading this fixit file for most common issues: https://go.microsoft.com/?linkid=9657448
  • Turn off Certificates in IE, IE Options > Advanced > Restore Advanced Settings, IE Options > Advanced > Uncheck "Check for server certificate authentication"
    • If you have a more updated version of Internet Explorer you may have to uncheck these settings instead:
      • "Check for server certificate revocation"
      • "Check for publisher's certificate revocation"
      • "Warn about certificate address mismatch"
  • Deactivate Peer to Peer Transfers in the LoL Client. You can do this by clicking the Gear Icon in the top right of the LoL Patcher. Now Deselect "Allow Peer to Peer Transfer"
  • Uninstall Pando Media Booster. You can find this in the Add/Remove Programs Menu found from the Control Panel

Black screen after changing the resolution, can't change it back

Solution: You can try to manually edit the settings file to get the game back to original resolution it was working at. To do so:

  • Navigate to League of Legends->Game->DATA->CFG->defaults
    (by default C:\League of Legends\game\DATA\CFG\defaults\Game.cfg)
  • Open Game.CFG with a text editor like Notepad.
  • First few lines will state the resolution in Height and Width, change the numbers to proper resolution and save the file.

What are the ports?

Since we are not P2P the ports are opened on the servers' end, so most of the time the ports on your typical router won't need to be opened with the default setup. However, sometimes these will be blocked as well (mostly at universities and businesses, that want to block certain activities).

The incoming ports are:

  • Ports TCP 2099 and 5299
  • Ports UDP 5000-5200

The other option is to use a tunneling app that bounces off another machine (perhaps your home machine) into a port that is supported. This may increase lag. Details are outside the scope of this wiki but Google knows all...

Can LOL run on Linux?

Yes it can on WINE. While there are a couple of issues on WINE it is playable. Here is the original forum thread where users got it to work: http://www.leagueoflegends.com/board/showthread.php?t=5204&page=21

And another one for Ubuntu-based Distros: http://unixblogger.wordpress.com/2011/03/14/league-of-legends-wine-1-3-13-ubuntu-linux-mint-package-released/

Also video tutorials (Ubuntu and other Debian derivatives): http://na.leagueoflegends.com/board/showthread.php?t=973373

Main League of Legends Wine thread: http://appdb.winehq.org/objectManager.php?sClass=version&iId=19141

[Request - Add more information and perhaps a wiki page with the details about how to do this,]

Where else to look for help?

External Links

References

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